How it works
Three steps. You ring a person and the job gets done. No portal to log into, no ticket number.
You call us
Monday to Sunday, 7am to 7pm. After hours, leave a message or send a WhatsApp. We come back to you first thing the next morning.
We come and look
We come out ourselves, take photos, and work out what the job needs. Then we send you a price. Nothing starts until you say yes.
A licensed tradie fixes it
We send the right licensed tradie for the job. You get photos before and after, and an invoice that matches the price.
What the first visit costs
We keep this plain, because this is where other mobs go vague.
- Care members pay nothing. No callout fee, ever.
- Everyone else pays $79. If you go ahead with the repair, we take that $79 off the invoice. So when the job goes ahead, the visit was free.
- If you decide not to go ahead, the $79 covers the tradie's time and fuel. That is the only charge, and you knew it before we came out.
Sending a photo is the quickest way
A photo usually tells us more than a phone call. If you are the tenant, take a picture of the problem and send it on WhatsApp. Please put in:
- The property address
- What is wrong, in your own words
- A good time for us to come
Then we can send the right tradie with the right parts on the first visit.
If an agent manages your property
You can still use us. Most management agreements let the owner pick their own tradie. Tell your property manager to put us on the file as your preferred trade. Repairs then come to us instead of the agency panel.
Your property manager keeps doing their job. We just do the repairs without the extra margin on top.
Something broken? Send us a photo.
Ring us and we pick up. Or send a photo on WhatsApp and we tell you what it needs and what it costs. No obligation.
